CONTACT US ANY TIME FOR ANY QUESTIONS

 
HOURS
MON-FRI 9AM-8PM SAT 9AM-6PM
 
EMAIL
support@amandafengshui.com
 
ADDRESS
义乌市众创箱包有限公司
Yiwu Zhongchuang Bags Co., Ltd
No. 1367, Tongbao Road, Niansanli Street, Yiwu City, Zhejiang (6th Floor, Inside Yiwu Aodi Knitting Socks Co., Ltd.)
浙江省义乌市廿三里街道通宝路1367号(义乌市奥蒂针织袜业有限公司内6楼)
 
 
 

Frequently Asked Questions

Please read our FAQ before sending us a message.

1. What should I do if I received wrong/missing/faulty items?

Don’t hesitate to contact us within 3 days after you receive your parcel with the proof of wrong/missing/faulty items. We will check and do replacement free, then ship it to you again.

2. How do customs fees apply to International packages?

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies. If the parcel is destroyed because you do not do custom clearance in time, we are not responsible for this case and will not refund you.

3. What should I do if I realize that I put incorrect/incomplete address?

After 12 hours when your purchase is completed, we can’t change any information about the order as well as shipping address. You should contact us as soon as possible and let us know. We will try our best to correct the address if we can and inform you. In case we can do nothing to correct/complete your new address, let follow your tracking number and contact your local post office to correct/complete when it arrive there.

4. Do you ship to my country?

We ship worldwide. Feel free to contact us at support@amandafengshui.com with questions on shipping to specific destinations.

5. How long will it take for my package to be delivered once shipped?

How long shipping takes really depends on where you are from. You can reach this Shipping and Delivery link to get more detail information. https://phongthuylocphat.com/shipping-and-delivery/

6. Do you offer free shipping?

Yes, we do! We offer free standard shipping on all orders over $100.

7. Why does my tracking say “Not Found”?

Tracking numbers can take 1-2 business days to be updated on shipping website. You can see real-time updates by logging into your account or by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at support@amandafengshui.com and we’ll investigate further for you.

8. How do I track my order?

You can check the status of your order by clicking on Track Your Order. You will also receive a confirmation email once your order is shipped. Please check it frequently to avoid any problems.

Send us an email