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Frequently Asked Questions
Please read our FAQ before sending us a message.
Don’t hesitate to contact us within 3 days after you receive your parcel with the proof of wrong/missing/faulty items. We will check and do replacement free, then ship it to you again.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies. If the parcel is destroyed because you do not do custom clearance in time, we are not responsible for this case and will not refund you.
After 12 hours when your purchase is completed, we can’t change any information about the order as well as shipping address. You should contact us as soon as possible and let us know. We will try our best to correct the address if we can and inform you. In case we can do nothing to correct/complete your new address, let follow your tracking number and contact your local post office to correct/complete when it arrive there.
We ship worldwide. Feel free to contact us at email@example.com with questions on shipping to specific destinations.
How long shipping takes really depends on where you are from. You can reach this Shipping and Delivery link to get more detail information. https://phongthuylocphat.com/shipping-and-delivery/
Yes, we do! We offer free standard shipping on all orders over $100.
Tracking numbers can take 1-2 business days to be updated on shipping website. You can see real-time updates by logging into your account or by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at firstname.lastname@example.org and we’ll investigate further for you.
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